Shipping Policy

• NOTE: Residential deliveries are subject to residential delivery fee.
• Normal shipping is by UPS or Freight. If the product is in stock it will ship on the next business day; otherwise you will be notified about the lead time.
• All products are shipped within the Continental US.
• Freight carriers sometimes charge a one time residential fee that the customer is responsible for (not included in shipping). Usually the residential fee is around $35.00.
• The freight carrier will call you to schedule delivery after the product has shipped.
• If customer is not available to schedule a delivery time the product will be returned to us and the customer is responsible for re-shipping charges.
• If the customer decides they do not want the product after shipment they are responsible for all shipping charges and a 25% restocking fee.
• All special freight carrier requests such as inside delivery, lift gate, arrival notification, residential delivery, sort and segregate, and help unloading costs are the responsibility of the customer and are not included in our shipping costs posted online. The customer will have to pay any additional fees for these special requests.
• Redelivery fee will apply if the item travelling by freight cannot be delivered on the first attempt; even if the second attempt is on the same day.
• There will be an appointment fee (different than arrival notification fee) for freight deliveries if the carrier needs to work around the customer's schedule.
• There may be a hazardous materials fee where applicable.
• There may be limited access fees for military bases, campuses, prisons and hospitals.
• Customer must inspect the product(s) at the time of delivery for damage. If severe damage has occurred please refuse the product and call us so that we may ship out a replacement ASAP. If there is a broken part please call us with the part number and serial number and we will have a replacement part shipped to you ASAP.
• We can ship some products in large quantities to Alaska & Hawaii, but shipping costs vary and must be quoted by e-mail or fax.
• Once a product is shipped we cannot cancel an order.
• All products marked with (*) are special order items with 6-8 weeks delivery. They are non-cancellable and non-returnable items. Additional time for delivery may be needed.

Same Day Shipment When...

• When you contact us for solution advice, we'll not only suggest what fits your application, we'll immediately check if we have it here in our inventory. And we'll check if we have the model, system set up, type of accessory, etc. that you're considering.
• If we have it in inventory, and you've called us before 3 pm Eastern, we can usually ship it that same day! If not, we'll ship it the next day. If you need same day shipping, don't hesitate to ask for it.
• If we need to drop ship it direct from the manufacturer, we'll make sure it's shipped within 2 business days.
• In either case, right while you're on the phone we'll confirm the situation so you know what to expect before you complete your order! (We can do that if you call before 5 pm Eastern.)
• Then once it's shipped, we track without any effort on your part to confirm there's no hitch.
• If the product needs to be manufactured or has a lead time, we will notify you accordingly.