Easy Return and Echange Form - Use it to get a return autorization!

Please wait for a Return Authorization number before returning. You will need to write this number on the return label located on the front of the packing slip.
All products needing service that are under warranty must be taken to a warranty center listed in your manual.
Any item received damaged or parts missing must be reported within 3 days of delivery.
All specialty ordered or custom items are non-refundable / non-returnable.
All returns must have a return merchandise authorization number issued (RMA) written on the box.
RMA is void if product is not returned within 14 days of RMA being issued.
No returns after 30 days of purchase.
Products must be returned in new condition and in the original box (never been used).
Credit cannot be issued if product is missing instructions, the box, any hardware, and/or is damaged in any way.
Books, VHS Tapes, and DVD's cannot be returned for any reason.
All returns are subject to a 25% restocking charge.
Shipping is non-refundable.
Customer is responsible for return shipping cost.
Products returned to us without a return merchandise authorization number (RMA) will be refused.
Products being returned must be shipped by UPS Ground or Freight.
Products refused by the customer upon delivery are subject to a 25% restocking fee and all shipping charges.
If the shipping company is not able to deliver due to no fault on our part, the customer is subject to return shipping and reshipment charges.

If your shipment contains a defective product or we sent you the wrong product:

Return the defective item and we will replace it at no cost to you. We will issue an RMA
Items must be in the original packaging, in as-new condition with the packaging slip, all warranty cards, and accessories (if applicable)
Please allow approximately 7-10 business days for your return to be processed once it has arrived at the warehouse.
Customer must ship back the product within 14 days of the replacement product being shipped. If the defective product is not shipped within this 14 day period we will charge the customer for the broken item.
If we supply our UPS account for return, you must use UPS Ground only. Any delivery service upgrade will result in customer being charged for that service.

There are two options available to handle returns in these cases:

Option 1: Place order for replacement item to ship immediately by providing credit card information. This will alleviate wait time for return processing. We will issue credit upon reciept of the returned item and assessment.
Option 2: Send defective or incorrect item first, wait for return evaluation. Once we complete assessment we will send replacement / repaired part depending on warranty evaluation.

First Name:
Last Name:
Email Address:
Customer Number:
Order Number:

List the items you are returning. Select the return code that best describes the reason for your return.

Item/Model No.	Qty	Description	Price ($)	Total ($)	Return Code



Returns Grand Total

Comments: If returning defective or damaged merchandise, please describe its condition.

What would you like us to do for you?	Refund Credit (Submit Request) Replace/Exchange (Continue)

List the items you would like in exchange for your return.

Item/Model No.	Qty	Description	Price ($)	Total ($)



Exchange Grand Total

If there is a price difference between the Returns Grand Total and the Exchange Grand Total, please complete the credit card information below for the difference.

Visa
MasterCard
American Express
Discover
Northern

Number Please enter all 16 digits

Expiration Date

! STOP !

Before returning merchandise, please note the following:

If your merchandise arrived damaged, call the carrier that delivered your package within 24 hours of receipt.
Use the original box or use a sturdy substitute to ship items.
Goods must be returned within 30 days of receipt for refund or exchange.
Items must be unused or defective to be returned. There may be a 25% restocking fee for items that do not meet these conditions.

NOTE: All bold fields are required.

We pledge to respond as quickly as possible with your return authorization number and shipping instructions.

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